Shipping
ORDER PROCESSING
We are a small business with limited resources, so please allow up to 5 Business days to process your order. Orders received late in the day or on weekends will be processed the next business day. Expect an email within 4 hours to let you know your order is on the way!
SHIPPING
Your shipping fees will be automatically calculated at checkout by weight.
|
Standard |
3 to 4 Business Days |
|
Economy |
5 to 8 Business Days |
FLAT RATE SHIPPING
Orders are generally shipped within 5-10 business days using USPS.
We do not ship outside of the United States at this time.
FREE SHIPPING
Free Ground Shipping is automatically applied to all orders over $250 for delivery within the 48 contiguous states.
TRACKING YOUR SHIPMENT
When your order ships we will notify you by email. If you do not see an email from us, please check your spam folder and ensure that we are on the list of addresses allowed by your email application.
The email will include the carrier’s tracking number for your order.
For orders requiring more than one package you may receive multiple tracking numbers. If you have questions or concerns about your order please don't hesitate to contact us at support@btvdesign.com
REFUNDS, RETURNS AND EXCHANGES
Please note that all sales are final. For more detail please see our Return & Refund Policy.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@btvdesign.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us.
QUESTIONS?
If you have specific shipping concerns please email support@btvdesign.com